FAQs - Frequently Asked Questions

Our usual dispatch lead time is 24-48 hours. Once your order is dispatched, we'll email you the tracking details so you can follow it right up to your doorstep.

If you've placed an order and haven't received a confirmation, please email us at orders@pridewear.in and we'll confirm it for you right away.

Since we begin processing orders quickly, please email us as soon as possible if you need to change or cancel. We'll do our best to accommodate the request before
it ships.

Once your order is shipped, you'll receive an email with tracking details. You can also track it anytime from your account.

Once an order is placed, we're unable to add or modify items directly. Please cancel the original order (if it hasn't shipped) and place a new one with the correct
items.

Unfortunately, once an order is confirmed we're unable to update the delivery address. We'd recommend placing a new order with the correct address and cancelling the original if it hasn't shipped yet.

Our delivery partner will make multiple attempts to deliver your package. You can also coordinate directly with them using the contact details shared in your shipping update.

This means we're currently preparing your order. You'll get a notification as soon
as it's shipped. If it's been longer than expected, email us and we'll check on it.

No, you can check out as a guest. Creating an account just makes it easier to track orders and manage returns next time.

Please email us at orders@pridewear.in within 48 hours of delivery with photos/video of the issue, and we'll sort it out quickly.

Sizing can vary by style since many pieces are designed with an intentionally relaxed or oversized fit, which is always mentioned on the product page. If you're in between sizes, order a size up for a looser fit or size down for a relaxed fit.

Every product page has a Size Chart link next to the size selector, with exact bust, waist and length measurements for that specific style.

No fit varies by style. Each product page lists the intended fit (Fitted, True to Size, or Relaxed/Oversized) under Key Highlights, so check this before ordering.

Size up for a looser, more relaxed fit, or size down for a closer, more fitted look the choice depends on how you prefer to wear that particular style.

Our size charts are based on garment measurements (not body measurements), taken flat. We recommend comparing them to a similar piece you already own for the
best fit reference.

Our sizing generally follows standard XS–2XL conventions, but fit can vary by silhouette, so we always recommend checking the specific size chart on each
product rather than relying on your usual size alone.

We currently offer standard sizing only and don't provide made-to-measure customization. For minor alterations, you're welcome to get the garment tailored locally after purchase.

Care instructions are listed on the product page and garment label. Following them (cold wash, avoiding high heat) will help the fit stay consistent over time.

You can request an exchange for a different size within 7 days of delivery, as long as the item is unworn with tags attached. Head to Track Orders in your account to
start the process.

Yes oversized, relaxed, and boxy silhouettes are called out explicitly in the product description and Key Highlights section, so you'll always know what to expect
before you buy.

Yes, we offer free shipping on all prepaid & COD orders.

Delivery typically takes 5–7 business days depending on your location.

Once your order is shipped, you'll receive an email with tracking details so you can monitor its progress. You can also track it anytime from your account.

Yes, we ship pan-India. Delivery timelines may vary slightly depending on your pin code.

At the moment, we ship only within India. International shipping isn't available yet.

While we aim to deliver within 5–7 business days, factors like weather or courier delays can occasionally push this. If your order is significantly delayed, email us and
we'll look into it right away.

First check with neighbours, family, or your building's security/reception, as packages are sometimes handed off there. If you still can't locate it, email us within 48 hours and we'll help resolve it.

Once an order has shipped, we're unable to redirect it to a different address.
Please contact us before dispatch if you need an address change.

We accept UPI, Visa, Mastercard, Amex, Net Banking, and Cash on Delivery (COD).

Yes, COD is available. A shipping charge may apply on COD orders, calculated and shown at checkout.

Absolutely. All transactions are processed through secure, encrypted payment gateways, and we never store your card details.

This can happen due to a temporary bank or gateway delay. In most cases, the amount is auto-reversed to your account within 5–7 business days. If it isn't, email us with your order/transaction details and we'll help resolve it.

This depends on what's enabled at checkout if available, you'll see the option there based on your card or payment provider.

Any wallet or UPI app supported by our payment gateway will appear as an option at checkout.

Enter your code in the "Discount code" box at checkout before completing payment. Only one code can be applied per order.

Yes, an invoice is included with your order/shipment confirmation.

We offer 7-day returns on all unworn pieces with original tags attached. Items must be in original condition no wash, no wear, no alterations. Limited edition drops and collaboration pieces are final sale.

The item must be unworn, unwashed, unaltered, and have all original tags attached.

Yes, return shipping is free on all eligible returns and exchanges.

Most styles are machine washable exact care instructions are listed under Key Highlights on each product page and on the garment's care label. When in doubt, wash cold and avoid direct high heat.

Yes our pieces are sustainably and responsibly made in India.

Some structured or delicate styles may recommend dry cleaning this will be clearly noted on the product page and the care label if applicable.

Wash in cold water, avoid direct sunlight while drying, and turn the garment inside out before washing to help preserve colour and print longevity.

Yes, most pieces can be ironed on a low-to-medium heat setting. Avoid ironing directly over prints, embellishments, or trims.

Yes, our fabrics are chosen for comfort and versatility, suitable for everyday, workwear, and travel use specifics are listed under each product's fabric details.

Email us at orders@pridewear.in and our team will get back to you as soon as possible.

We typically respond within 24 hours on all business days.

No, you can check out as a guest. Creating an account just makes it faster to track orders and manage returns next time.

Use the "Log in" option on our site and select "Forgot password" to receive a reset link on your registered email.

We'd love to hear from you email us at orders@pridewear.in with details, and our team will follow up personally.